SUPPORT / サポート
We’re here to help your words grow.
Need help with a garden, a course, a review, or a photo you are trying to turn into study cards? Send us a message and include as much detail as you can.
Contact WordBloom support
Email tony@tonarinotony.com, or use the Tonari No Tony contact form, and start your message with “WordBloom support”. Include your in-app name, device model, and screenshots if that helps explain the issue.
Contact support ↗We will use your message only to respond to and resolve your request. Please do not send passwords, Apple ID details, or other sensitive credentials.
Request WordBloom account or data deletion
To request deletion of your WordBloom account, cloud data, leaderboard identity, favourite settings, notification-device registration, public-course data, generated usage scene, or another WordBloom record, email tony@tonarinotony.com. Put “WordBloom account deletion” in the subject or first line and tell us which kind of data you want removed. You do not need to sign in to make a request.
In the current Android app, You → Account & data → Delete profile & data removes that device's WordBloom learner profile and linked remote data, then clears the local garden. Approved public courses, generated usage scenes and media, and limited safety/allowance records may remain. Use this page to request deletion or review of those retained records. On iPhone, use the account deletion control in the app for an Apple-backed WordBloom account.
We may ask for enough information to verify that the request relates to you. We will explain anything that must be retained for moderation, fraud prevention, or legal reasons. Do not send passwords, payment details, or private keys.
Email a deletion request ↗Deleting the app removes device-local gardens, settings, cached audio, app-private image copies, reminders, and the local session vault. It does not remove photos in your device's photo library. A server-side deletion request is needed for remote WordBloom data.
Common questions
How do I make a course?
Choose “Create a course from a photo,” take or select a clear study-page image, then review the editable cards before you study them.
Why are my words ready to water?
Watering is a short recall review. It returns words at intervals designed to help them stay in your memory garden.
Can I remove a course?
Open the garden, choose the course, and use its course actions. Removing a public course from your iPhone does not remove it from the public catalogue.
How do I report or hide a public course?
Open the course from the public catalogue, then choose “Report this course” or “Hide courses from this creator.” Reports are reviewed promptly and courses that break the community rules are removed. Hiding is stored on your device and removes that contributor’s current and future courses from your catalogue.
How do I request privacy help or account-data deletion?
Use the dedicated deletion section above and write “WordBloom privacy” or “WordBloom account deletion” in the first line. See the WordBloom Privacy Policy for details.
Public-course community rules
Public courses must be suitable for language learning and must not contain unlawful, hateful, harassing, sexually explicit, violent, misleading, infringing, or personally identifying content. Every learner submission is hidden until a moderator approves it. WordBloom may reject or remove a course and restrict future submissions when these rules are broken.
日本語
WordBloomサポート
コース、復習、写真からのカード作成などでお困りの場合は、tony@tonarinotony.comまたは、となりのトニーのお問い合わせフォームからご連絡ください。メッセージの最初に「WordBloomサポート」と書き、アプリ内の名前・端末名・状況がわかるスクリーンショットを添えてください。
サポートに連絡する ↗プライバシーに関するご質問やアカウントデータの削除をご希望の場合は、最初に「WordBloomプライバシー」または「WordBloomアカウント削除」と書いてください。
Android版では、アプリ内の「あなた → アカウントとデータ → プロフィールとデータを削除」から端末のプロフィールと関連データを削除できます。承認済みの公開コースなど、残る可能性のあるデータについては、tony@tonarinotony.comに「WordBloomアカウント削除」という件名でご依頼ください。サインインは不要です。
公開コースの詳細画面では、コースを報告したり、その投稿者のコースを非表示にしたりできます。不適切、攻撃的、違法、誤解を招く、権利を侵害する、または個人を特定できる内容は禁止されています。すべての投稿は公開前に審査され、規則に反するコースは削除されます。